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F.A.Q.

Customer Questions

How can I Pay

We accepts online payment via iDeal,  PayPal and bank transfer.

To wich countries do you ship

We only ship within the Netherland and European Union Countries. Shipping within the Netherlands is free of charge. If you order more than one product, the delivery costs will remain the same. All orders shipped within the Netherlands are delivered using courier delivery via Post NL. For the rest of European Union, your order will be deliver via FedEx.

How long will shipping take?

DonnaYara aims to send your order to the given address within 2- 4 working days, after we have received your payment and if the item is available.

How do I change or return my order?

Our aim is to deliver a perfect product. Nevertheless, if you are not satisfied with your online order from DonnaYara, you can return your products within 10 working days once you have received your order.

For changing your bag in other colour send an email at customercare@donnayara.com

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When will my fouvrite bag come back into stock?

If your fouvrite product is out of stock, please feel free to still place your order. Once we receive a new delivery (with a maximum of 8 weeks) we will immediately send you your requested

how can I track my order?

You can trace your package by using the tract and trace code, witch will be provides by email after sending your package.

How do I know my order has been shipped?

Your order will shipped once payment has been approved and the delivery and billing address has been verified. You will receive an email once your order has been dispatched, including instruction on how to track your order.

My order has not arrived yet. what should I do?

Using the tracking number provided at the time of order, your package can be tracked on PostNL or Fedex’s website. These common carriers scan your package at each stage of delivery and can provide you with more accurate location information. Remember, for international orders, it might take up to two weeks for the package to get to your home. you can aslo contact customer care, they will help you and see why youd did’t get your package.

What are the shippings fees?

We only ship within the Netherlands and European Union Countries. Shipping within the Netherlands is €6.-

My bag broke a strap. what should I do?

Send us an email and provide us with a picture. we will contact you with furthur information.

If you live in The Netherlands, afther receiving your request and picture we will contact you for an appointment so we can repair your strap or craft a new one for you.

My bag lost a knop button. what should I do?

Send an email to customercare@donnayara.com and asoon we received your request we will send you a new one free of charge. If you live in The Netherlands you can stop by at the DonnaYara studio to pick up one on a apointment only.

My question is not listed above

If your question is not listed abobe just contact us via customercare@donnayara.com