- To wich country do you ship?
- How long will Pre-order delivery take?
- How to track my order?
- My order has not arrived what should I do?
- How do I return my purchase?
- How do I change a product for another color?
- Will I be charted for customs and import?
- how long will delivery take?
- I LOST A KNOB OR BROKE A STRAP. WHAT SHOULD I DO?
We ship worldwide. Shipping within the Netherlands is € 6,95. It doesn’t matter how manny products, the delivery costs will remain the same. All orders shipped within the Netherlands are delivered using courier delivery via Post NL. For the rest of European Union, your order will be deliver via FedEx.
All Pre- orders will be prepared with love and will be shipped on 17th of November. You will receive an order confirmation email after an order has been placed an order.
Shipping & delivery
Once payment has been approved and the delivery and billing address has been verified. You will receive an email from us on November 17th that your order has been dispatched, including instruction on how to track your order.
Your shipping confirmation email will include the tracking number for your package. You can track your order using the tracking number provided in your shipping confirmation email. If you are unable to take receipt of your package personally, instructions will be left at the delivery address and your order can be picked up at the nearest Post office.
For packages that are not cashed at your post office within 7 days, DonnaYara reserves the right to charge you a handling fee to cover return shipping and freight companies’ administrative costs. If you have any questions or concerns, please feel free to contact our customer care team at firstname.lastname@example.org
Using the tracking number provided at the time of order, your package can be tracked on PostNL or Fedex’s website. These common carriers scan your package at each stage of delivery and can provide you with more accurate location information. Remember, for international orders, it might take up to two weeks for the package to get to your home. you can also contact our Customer Care Team at email@example.com, they will help you and see why youd did’t get your package.
Our aim is to deliver a perfect product. Nevertheless, if you are not satisfied with your online order from DonnaYara.com you can return your products within 14 working days once you have received your order.
Products must be returned clean nor damage and have all their tags, original packing and in the same condition as you received them provided with a copy of the invoice.
If we did not send your returned product(s) retour within 10 working days, your return has been declared as accepted. You will be refunded as soon as possible, and within a maximum of 10 working days, via the account used for payment.
How it work?
- Send an email at firstname.lastname@example.org
- Subject: Return
- provide us with an order number.
- once we have receive your email you will receive an confirmation email within 24 ours.
- once we have receive your return and, you will receive your refund.
Please note that we need to register your return within 14 working days once you have received your order. DonnaYara will not be responsible for the delivery costs for these retours.
- If it possible provide us with a tract and trace number. DonnaYara suggests you get a receipt and package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.
- If a returned item is shipped international, please clearly mark the package ‘ RETURNED GOODS’, to avoid any customs charges. DonnaYara is NOT responsible for any return custom charges made. Any charges incurred are the responsibility of the customer.
You want to change a product in a different color or for another product?
How it works?
- send an email to email@example.com
- Subject: changing a product color/ another product
- Provide us with an product ID & Color.
- provide us with your phone number
- The styling team will contact you personally within 24 hours.
- Afteer the phone call by the styling you will receive an confirmation email.
If your delivery address is outside the EU you may have to pay import fees and tax on delivery. Import fees vary widely across the world, so please contact your local customs office for further details. We cannot control what happens at customs. DonnaYara.com neither JureskaEstachia.com is not responsible for custom charges and duties.
My package was damage, what should I do?
If the product is damaged, please immediately report this to us via firstname.lastname@example.org
Send an email to email@example.com and asoon we received your request we will send you a new one free of charge.
If your trap has broken;
provide us with a picture. We will contact you with furthur information.
If you live in The Netherlands, afther receiving your request and picture we will contact you for an appointment so we can repair your strap or craft a new one for you.